Transcript HK was established in 2003 to meet the rising demands of the professional corporate, legal, medical and academic industries for fast, cost-effective transcription solutions that would n't compromise on quality.

Since our inception, Transcript HK has quickly developed a reputation for professionalism, quality and above all, timeliness crucial elements for maintaining our clients?professional credibility in an increasingly fast-paced business environment. Transcript HK is entirely internet based, so our clients can be secure in the knowledge that they receive consistent quality of work and personalised service wherever their business takes them.

Every member of the Transcript HK team has a minimum of 10 years experience in legal, medical or academic transcription. Not to mention a strong commitment to delivering exceptional quality, every time. Backed up with Transcript HK's founder and Manager Vicki McLean's 20-plus years of experience in the field, our clients are assured of quality that is unsurpassed.

It's All About YOU!

At the end of every day at Transcript HK, the most important person is ?YOU! Our commitment to delivering exceptional quality to our clients is uncompromising. We believe in building strong relationships with each of our clients and their businesses so we can guarantee a consistently high standard of service that integrates seamlessly with their day-to-day operations.

Our People

Transcript HK is a professional transcription company, founded in 2005 in Hong Kong. Our team consists of nearly 2,000 professional transcriptionists, proofreaders and Customer Support executives. All of them are highly trained and have undergone a proper certification process. The quality of their service is being regularly reviewed to ensure best-in-class results.

The Transcript HK Team

Every team member at Transcript HK is selected for their skill, discretion and commitment to excellence. They each have a minimum of 10 years professional experience and are all highly qualified virtual assistants specialising in legal, medical and academic transcription.

Our Mission

Transcript HK's aim is to deliver exceptional transcription services to its valued clients. Our service is underpinned by mutual integrity and trust. We promote digital technology and optimise resources to save our clients?time and money and their peace of mind.

Our Code of Ethics

Transcript HK upholds the highest standards of ethics and confidentiality. At Transcript HK, our commitment to you as our client is that we shall:

conduct business in a professional manner
demonstrate a commitment to the quality of work and results we achieve for you
avoid any agreement or contract that may be in conflict with your interests as an Transcript HK client
guard your interests and your privacy, and advise you wisely and honestly
ensure our services are accurately represented in all marketing, advertising and promotional activities
operate within the same professional standards and practices as you expect from an on-site contractor
preserve all confidential information obtained during the course of our duties, and will not use the information in a way that would be in any way damaging to you.

Main FAQs

Ordering Process

How do I place an order?

To place an order, you must first obtain a firm quote from an account manager.?The easiest way to obtain a firm quote is to upload a representative audio file for evaluation. We aim to return quotes within one working hour.

To accept a quote, simply email confirmation to proceed by reply.

Alternatively call 852-2964 9876 between 10am and 6pm or email admin@findtranscript.com This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for more information about our services.

How do I submit files for transcription and quotation?

Use the quote upload form to submit files up to 2000MB in size. If you are registered, you can add files to your file area using the file manager.?

Alternatively post CDs and digital media to Rm 2101-02,21/F,Wing Tuck Commercial Centre,177-183 Wing Lok St., Sheung Wan,H.K. For an FTP pass please email admin@findtranscript.com This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for a username and password.

How do I view invoices and pay?

Invoices are issued upon completion and emailed to your registered billing email address in PDF format.?All prices are subject to VAT. Bank transfer is prerfered. To pay by card over the phone call (852) 2964 9876.

Invoices can be viewed and paid?via the 'View Invoices' page.

About Transcript HK

Is Transcript HK a real company with real offices?

Yes. Our main office is based in North Laine, central Brighton. We welcome visitors in office hours by appointment. Please call (852) 2964 9876 between 10am and 6pm or email admin@findtranscript.com This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for more information.

What kinds of customers does Transcript HK serve?

Transcript HK caters for clients of all shapes and sizes, from individuals and SMEs to Universities and FTSE 100 corporations. Our client list currently numbers over 1000 satisfied customers.

Are the typists in-house or remote?

We employ a combination of permanent full-time office staff and remote UK based contractors. The majority of our remote staff have trained and served time in our offices and are local to Brighton. All remote staff are thoroughly vetted and must sign hard copies of our binding NDA agreements. Particularly sensitive material is dealt with in-house and never leaves the office.

Delivery & Quality

Is timely delivery guaranteed?

We take deadlines very seriously and consider our track record in this area to be exemplary.?In the very rare event that we might miss a deadline, customers are updated fully at the earliest opportunity and are awarded discounts as appropriate.

How are transcripts delivered?

Once your transcript is complete, you will receive a link to your transcript in Word 2003 format.?Alternative formats, password protection and further security measures are available on request.

What QA procedures do you have in place?

We have dedicated editors, a two stage QA process, and each and every unintelligible word is time stamped and double checked by at least two people.All transcripts are quality checked by a dedicated, full time proof reader.

Formatting & Language

Click to open!What level of detail can be transcribed?

Detail is specified on a scale of 1 to 10, where 10 is true verbatim (every word, stutter noise and hesitation) and 1 is a paraphrased summary. The default level is 7, which strikes a balance between readability and accuracy to the spoken word. Transcript HK is an intelligent verbatim interview specialist. We have years of experience producing intelligently edited transcripts which we are sure you will be satisfied with.

Is character naming included?

Character naming is included as standard, with the exception of large or animated group discussions, where naming may attract extra charges.

Do all transcripts have time stamps?

Unintelligible and ambiguous terms are time stamped by default for further checking. Periodic time stamping is available on request and is charged by unit volume.

Security & Confidentiality

Is the site secure?

All data transfer is via secure encrypted SSL. All files are permanently deleted after 8 days. Further measures such as encryption and password protection can be applied at any stage of the process, as required.

Is confidentiality assured?

Transcript HK takes confidentiality and the security of your information very seriously. All employees are Hong Kong Citizens and have signed binding NDAs. Our standard confidentiality agreement is available on request.